[{"data":1,"prerenderedAt":84},["ShallowReactive",2],{"portuguese-content:en:\u002Fpt\u002Fcontact":3,"static-content-en-contact":4,"localized-document:en:pageKey:contact:true":3},null,{"id":5,"title":6,"body":7,"category":3,"cpc":3,"description":56,"extension":57,"faqs":58,"guideKey":3,"indexable":71,"keywordDataStatus":3,"keywordDifficulty":3,"keywordFreshness":3,"keywordVariants":72,"meta":73,"navigation":74,"pageKey":75,"path":76,"primaryKeyword":3,"relatedTools":77,"searchIntent":3,"searchVolume":3,"seo":78,"seoPriority":3,"seoTitle":79,"serpFeatures":80,"stem":81,"toolKey":3,"type":82,"workflowKey":3,"__hash__":83},"pages\u002Fen\u002Fstatic\u002Fcontact.md","Contact zer.ai",{"type":8,"value":9,"toc":47},"minimark",[10,15,19,23,26,30,33,37,40,44],[11,12,14],"h2",{"id":13},"get-useful-help-faster","Get useful help faster",[16,17,18],"p",{},"For a processing problem, send the exact page address, the visible error, browser name and version, operating system, input format, desired output format and approximate file size. Explain whether the issue happens with every file or only one specific file.",[11,20,22],{"id":21},"protect-sensitive-information","Protect sensitive information",[16,24,25],{},"Do not email passwords, private documents, customer data, unpublished media or other confidential source files. If a sample is necessary, create a small non-sensitive file that reproduces the same issue and confirm that you have permission to share it.",[11,27,29],{"id":28},"request-a-tool-or-workflow","Request a tool or workflow",[16,31,32],{},"A strong request describes the starting file, required result and repeated steps. For example: “Convert up to 40 WAV files to MP3, preserve filenames and download one ZIP.” This is more actionable than requesting a broad “audio feature.”",[11,34,36],{"id":35},"privacy-and-legal-requests","Privacy and legal requests",[16,38,39],{},"Use the configured support address for privacy, accessibility, copyright or security reports. Include enough context to identify the relevant page or interaction, but avoid placing sensitive personal data in the subject line.",[11,41,43],{"id":42},"response-expectations","Response expectations",[16,45,46],{},"zer.ai does not currently offer guaranteed response times. Reproducible processing failures, privacy concerns, security reports and accessibility barriers should include clear steps so they can be prioritized correctly.",{"title":48,"searchDepth":49,"depth":49,"links":50},"",2,[51,52,53,54,55],{"id":13,"depth":49,"text":14},{"id":21,"depth":49,"text":22},{"id":28,"depth":49,"text":29},{"id":35,"depth":49,"text":36},{"id":42,"depth":49,"text":43},"Report a zer.ai problem, request a file tool or send accessibility and privacy feedback with the details needed to investigate.","md",[59,62,65,68],{"question":60,"answer":61},"What should I include in a bug report?","Include the tool URL, browser and operating system, input and output formats, approximate file size, the exact error and steps that reproduce it. Do not send a confidential source file.",{"question":63,"answer":64},"Can I request a new tool?","Yes. Explain the input, desired output, batch size and the workflow the tool would replace.",{"question":66,"answer":67},"Should I attach the file that failed?","Only share a non-sensitive sample that you own and are authorized to disclose. A minimal reproducible sample is safer than an original personal or business file.",{"question":69,"answer":70},"Can zer.ai recover a file I processed?","No. Supported browser processing does not create a server copy that zer.ai can recover later.",false,[],{},true,"contact","\u002Fen\u002Fstatic\u002Fcontact",[],{"title":6,"description":56},"Contact zer.ai | Support and Tool Requests",[],"en\u002Fstatic\u002Fcontact","static","H0BT6Ub-ife819qJg2vhpNNHW1rRaptZpA2r9H9KVeA",1792997653696]